Reception Manager

Caprice Restaurants stands as a culinary cornerstone, embodying the epitome of sophistication and excellence in the heart of London. Renowned for our iconic restaurants, we curate unparalleled dining experiences that seamlessly blend culinary artistry with timeless elegance.

Each venue within the Caprice Restaurants portfolio is a testament to our commitment to setting the standard for exquisite hospitality. We are now preparing to open a brand new Concept called Caprice at The Rosewood

We are currently seeking a dedicated and accomplished Reception Manager to lead our front-of-house team. As the Reception Manager, you will play a central role in overseeing the reception area, managing reservations, and contributing to the overall success of our establishment. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering exceptional service, we invite you to be a key influencer at our fabulous restaurant.

Key Responsibilities:

- Oversee the day-to-day operations of the reception area, ensuring high service standards.

- Manage and coordinate reservations, optimizing seating arrangements and guest flow.

- Open Table and/or Seven Rooms experience.

- Supervise and mentor reception staff, providing guidance to maintain a positive work environment.

- Handle guest inquiries and concerns with professionalism and prompt resolution.

- Collaborate with the management team to organize and execute private events and functions.

- Ensure adherence to company policies, procedures, and quality standards.

- Contribute to maintaining a positive and inclusive atmosphere for both guests and staff.

Requirements:

- Proven experience as a Reception Manager or in a similar front-of-house role within the hospitality industry.

- Strong organizational, communication, and interpersonal skills.

- Exceptional problem-solving abilities and a proactive approach to operational challenges.

- Ability to work in a fast-paced environment and manage multiple tasks efficiently.

- Familiarity with reservation systems and administrative tasks.

Benefits:

-30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair), The Ivy Collection & Bill’s

-Access to early pay, savings tools & financial coaching via Stream

-Enhanced maternity & paternity leave

-Cycle to work scheme and refer-a-friend bonuses up to £1,000

-English language classes, length of service awards & employee recognition bonuses

-Private medical and life insurance for senior leaders, life insurance for head office employees

-Employee Assistance Programme

-Plus, a structured pension scheme with employer contributions

Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.

We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.